My flight has been cancelled. Will I be able to change my dates free of charge or ask for a refund?
The majority of airlines are allowing a first date change fee waiver; however, there may potentially be a difference in prices on fares and taxes for future bookings.
In most cases, if your flight is cancelled by the airline then the airline will give you a full refund. However, in other scenarios airlines may offer you a credit voucher worth the value of the ticket to be used for future travel. These vouchers can be valid for travel permitted within a 12-month period of the original travel dates. Periods do vary per airline. Please contact our team to understand the specific policy for your booking.
I have booked my flights to a destination that has recently proposed a travel ban/travel restriction. What does this mean for my booking?
This means that due to the travel ban you cannot enter the destination country. You will have to postpone your trip to a future date or cancel it altogether. In some cases, airlines are offering refunds or credit vouchers worth the value of the ticket to be used for future travel. Feel free to contact our team to understand the specific policy for your booking.
I have booked my flights and now I am notified that I will be placed in quarantine for 14 days if I travel to that location. What should I do?
Unless you can quarantine, we recommend that you postpone your trip to a later date. Many global airlines are offering complimentary date changes. Please do contact a member of our team on 02089514447 or +447900123058 about the options you have with the airline you are flying with.
I need to travel for an emergency. Will I still be able to do this?
The British government have advised against all but essential travel. If your travel is for an emergency, please do check the entry requirements for your destination. Please also check the guidelines from here:
https://www.gov.uk/foreign-travel-advice Please also check with a member of our team for any flights to your destination.
What happens if my re-scheduled trip is affected by a travel ban or cancelled by the airline?
The same rules apply as if it had been the original trip. You should receive a free date change or a full refund in the form of your original payment method or a refund credit voucher worth the value of the ticket to be used for future travel. These vouchers can be valid for travel permitted within a 12-month or 24-month period of the original travel dates. Periods do vary per airline. Please contact our team to understand the specific policy for your booking.
