HOW CAN WE HELP YOU?

We have the best prices in the market to provide to our customers because we are work with the most of the world’s leading global consolidators / carriers, we can offer the best discounts on the economy, premium economy, business and first class cabins.

You can email us at sales@ jmtravelandtours.co.uk, book online at JM Travel’s  website  using your debit or credit card, contact us via our Online Chat online, or give us a call on +447900123058.

Usually, we have access to better fares than you can get online. We are working with best consolidators. Plus, due to our volume of sales, we are given discounts and have availability to fares and seats that may not be available on some online portals. However, it should be noted that JM Travel tickets whilst saving you money can have conditions associated with them.

If you wish to amend a booking/order or wish to enquire if a specific change can be made, then please get in touch with  our team  for further assistance. We will then be able to check the booking details and get back to you as soon as possible to advise if the amendment is possible and if it will incur a refund or additional charge. In case of any additional cost involved, it will be advised before any amendment occurs.

Some Airlines charge you a fee to correct spelling mistakes and some airlines It is not possible to change your name on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued (cancellation penalties will apply). When booking, please review your information carefully and ensure that the name of each passenger is entered correctly. If there is a minor error after you have placed a booking, please immediately contact our team member for the correction. We will need to contact the airline to request a name change and we cannot guarantee that they will be able to make the change.

Lower priced tickets are mostly non-refundable, but in some cases, airlines will charge a cancellation fee if you wish to cancel your booking. However, we recommend that you take out adequate travel insurance before booking to avoid any extra deduction. All cancellations must be sent in writing to info@jmtravelandtours.co.uk 

A typical hotel or airline reservation takes 8 to 18 weeks to process, depending on where you book and when you travel. We handle the whole process from our end to ensure you receive your refund as quickly as possible. Once we have received the money, and we have processed it, you will receive it. This varies depending on the airline and due to the pandemic, there are still delays with us receiving refunds, However, we do take the stress away by chasing the airlines for you.

These can vary by room type within each hotel, we will always display the exact cancellation policy on the payment page before the booking is finalised. The most common cancellation

policies are: -

Non-Refundable: These are typically the cheapest available room rates with the strictest conditions, full payment is required at the time of booking and no refund is provided for cancellations.

Flexible: Full payment is still required to reserve the room, but the reservation can be cancelled and refunded usually up to 7 days before arrival.

Pay at Hotel: These rooms can usually be cancelled up until the day before arrival free of charge, a valid payment card is required to secure the room, but the actual payment is collected locally by the property. The hotel will collect payment in the local currency, so the exact amount charged by the hotel is subject to daily exchange rate fluctuations.

Hotel Specific: In this scenario, the hotel will provide a cancellation policy for the room being viewed in real-time, in most cases this will mean that any cancellation after booking will incur a penalty charge levied as a fixed amount or as a percentage of the total price.

The costs listed on our itineraries include the cost of international airfares, by a reputable airline. Occasionally, our itineraries do not include air travel within the country you may be travelling, but these are added in as 'options' and will be highlighted to you if it is needed.

It is advisable to take out insurance independently, especially as it forms such a small part of the holiday expense. Insurance will cover you for land and air costs, in most circumstances. Our recommended trip insurance includes baggage insurance which covers losses not covered by the airlines as well as trip interruption which may entail repurchasing tickets or obtaining reimbursement for overnight accommodation.

Most airlines are fully flexible for customers who are looking to book within the next month for travel in the next 120 days. They are offering free changes and refunds. Our team has a list of all the airlines and policies so please feel free to contact them if you are thinking of booking any future travel.

We can help you obtain visas for different countries through different sources or agents.

All queries or concerns are required to be in writing. To submit a comment or complaint please e-mail us at info@jmtravelandtours.co.uk and this will then get submitted to the correct team and dealt with accordingly.

You may also prefer to directly walk-in or post your queries or concerns on our address as follow:

JM Travel and Tours Ltd

44 Watling Avenue, London, HA8 0LT. United Kingdom

Regarding any queries, JM Travel and Tours Ltd would like to take this opportunity to apologise if you are unhappy with any part of your experience. We aim to resolve the complaint within 28 days, pending a full investigation, please be aware that during peak seasons this may take a little longer.